ISO 20000-1
An organization’s key operational processes rely on IT. Changes within these processes require changes to the IT systems – affecting hardware, software, communications and support. This is the realm of IT Service Management and the scope of ISO 20000.
The standard, ISO/IEC 20000-1 formerly known as BS 15000, is applicable to all organizations which are involved in the management and outsourcing of their own IT systems as well as providing IT service management services to their customers. Its focus is on meeting the needs and improving the services to users.
Benefits of ISO 20000-1
- Comprehensive – this approach will ensure that you have met the needs of your IT system users and your business to help ensure your IT services are efficient and effective
- Demonstrate best practice – the standard is based on the work done by the Office of Government Commerce (OGC) and the internationally accepted IT Infrastructure Library (ITIL) to give the user confidence that IT Services are managed properly.
- Management system based – the basis of the standard is the Plan Do Check Act cycle common with other management system standards enabling you to operate an integrated system thereby reducing duplication and costs.
- Confidential – a key requirement for some organizations where data is sensitive